Privacy Policy

 

bookings

Privacy Policy for Groomes Country House

Effective Date: 01.08.2024

1. Introduction Welcome to Groomes Country House. We are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our website to enquire about our services, including weddings, private hire, and bed and breakfast accommodations.

2. Information We Collect We may collect the following types of information when you submit an enquiry through our website:

  • Personal Information: This includes your name, email address, phone number, and any other details you provide when filling out our enquiry form.
  • Booking Details: Information related to your event or stay, such as the type of event, date, number of guests, and any specific requirements or preferences.
  • Technical Data: IP address, browser type, and usage data collected automatically to improve our website’s performance and user experience.

3. How We Use Your Information We use the information collected to:

  • Process and respond to your enquiries and booking requests.
  • Provide personalized services tailored to your needs.
  • Communicate with you regarding your booking, including confirmations, updates, and follow-ups.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations or protect our legal rights.

4. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, or marketing agencies, under strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities.

5. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights You have the right to:

  • Access and obtain a copy of your personal information.
  • Correct any inaccuracies in your data.
  • Request the deletion of your personal information under certain conditions.
  • Object to or restrict the processing of your data.
  • Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

7. Cookies Our website uses cookies to enhance your browsing experience and gather usage data. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit your access to certain features of our website.

8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Groomes Country House
Frith End
Bordon
Hants
GU35 0QP

[email protected]

07970 054767 or 01420 489858

Thank you for choosing Groomes Country House. We value your privacy and are committed to protecting your personal information.

COOKIES

Keys

Guests are requested not to entertain non-residents anywhere within the house and gardens without prior arrangement.
Guests are required to specify if they wish to have an evening meal prior to arrival and to acknowledge any dietary requirements in advance. All our food is cooked fresh on the premises and you may request to know any ingredients at any time.
Guests can request keys to the front door and their room so that they may come and go at their convenience for the duration of their stay.  There is no curfew.

Alcohol and smoking

Groomes is an alcohol-licensed premise and we will stringently uphold the licensing objectives. The owners, Groomes team, fellow guests and visitors have the right to feel safe and unthreatened whilst here. Noisy, unruly and drunken behavior especially that which may be considered dangerous to life or property cannot be tolerated. This includes drug taking and consumption of your own alcohol in the licensed area.  The proprietor, license holder and designated premises supervisor (DPS) reserves the right to evict guests for anti social behavior.
Groomes is strictly no smoking.  Guests found smoking in their rooms will be asked to settle their bill and leave immediately regardless of the time. Guests may smoke outside in the grounds and are asked to dispose of their butts in the receptacle provided.

Fireplaces and burning candles

On occasion we use burning candles and a wood burning stove in the communal areas only, by definition therefore naked flames exist. You agree NEVER to interfere with these including any associates materials that go with them.

Pets

Dogs are permitted by prior arrangement and accommodation is provided for them outside.

Mishaps

Accidents can and do happen. If you are unfortunate enough to have a mishap of any sort whilst you are staying here please notify us immediately, please do not try to cover it up. In most circumstances, with the benefit of time, we can rectify personal whoopsies and spillages etc. Damages caused to Groomes property by guests that require professional cleaning or replacement will be charged for.

CCTV is in operation on the house and gardens 24/7 for all our security.